Malmaison Hotel Du Vin Holdings Limited
Receptionist – Malmaison Edinburgh
Key Responsibilities
- Be the face of the hotel, providing excellent guest service.
- Handle guest inquiries and requests of all kinds.
- Ensure a positive guest experience from arrival to departure.
Skills and Expertise
- Strong customer service skills.
- Excellent communication and interpersonal skills.
- Ability to work with a high volume of guests.
- Professionalism and poise.
- Passion for hospitality.
Job Facilities/Benefits
- 11.95 rate of pay / 24 hours a week
- Permanent contract
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality (rooms from 65 per night).
- Discounted Friends and Family Room Rate (50% off best available rate).
- 35% off your bill when dining in our Brasseries and Bistros.
- Fully funded Apprenticeship programmes.
- High Street Discounts.
- Cycle to work scheme (up to 40% savings).
- Healthcare Cash Plans (dental, optical, medical).
- Referral schemes (up to 1500).
- Decent uniform.
- Wellness & National Campaign Days Calendar.
- Wagestream (instant pay access).
- Complimentary stays on 1st, 3rd, and 5th anniversary (Dinner, Bed & Breakfast).
- Proud sponsor of The Brain Charity.
- Employee Assistance Programme (24/7 confidential advice).
- 100% renewable energy.
- 70% waste recycling.
- Chemical-free cleaning system.
- Volunteer for sustainable charities (2 days per year, full pay).