EPR Business Change Manager London

EPR Business Change Manager

Key Responsibilities

• Lead a programme of work linking clinical and operational services, ensuring clinical and operational priorities are central.
• Track benefit achievement against plan and deliver transformational change for successful benefit delivery.
• Work with clinical and operational staff to predict, identify, and design complex processes related to the EPIC Future State.
• Maintain expertise in change management and culture change strategies for EPR systems and cascade knowledge to EPR teams.
• Develop and manage communication and engagement plans supporting the Trust’s EPR Programme, ensuring ongoing engagement and communication.
• Ensure organisational needs are identified and delivered via systems/services.
• Establish effective process mapping for EPR application development, maintaining a process focus throughout the project lifecycle.
• Ensure adequate system testing for EPR applications, collaborating with clinical systems and project teams.
• Support the development and implementation of the Trust’s ICT Strategy, focusing on staff and service user engagement and EPR usage.
• Adapt policies and procedures to align with new processes, providing clinical systems advice for policy development.
• Use change management, Quality Improvement, Agile, and Lean techniques to improve ways of working and clinical pathways.
• Engage with stakeholders (divisional management, clinical leads) to align EPR functions with clinical pathways and ensure locally-owned EPR benefits.
• Support the ‘as is’ and ‘to be’ EPR target operating model development, including process mapping and organisational design.
• Support the achievement of transformational change and benefits realisation objectives.
• Ensure all change activities support the Trust Growth Strategy, supported by the EPR.
• Lead and deliver change management to support the overall Business Change Plan for the new Electronic Patient Record.
• Lead and coordinate change projects across clinical and operational teams.
• Initiate and nurture innovation in departmental ways of working, supporting teams to achieve objectives.
• Promote and support culture change to embed new ways of working and technology adoption.
• Lead and manage a range of projects, ensuring a standardised change management and project management approach.
• Engage with Clinical and Operational Teams in the design of clinical and operational pathways, considering technology and working environment impact.
• Create and report on actionable change management deliverables (engagement, readiness, resistance management plans, success criteria, etc.).
• Identify and analyse risks and issues, developing mitigation actions for change management plans.
• Define and measure stakeholder change management success metrics.
• Support reinforcement of change through feedback analysis, success measurement, adoption gap identification, resistance identification, and corrective action.
• Lead and manage improvement initiatives from inception to implementation, including project planning, reporting structures, methodology agreement, and progress monitoring.

Skills and Expertise

• Strong leadership and communication skills
• Change management expertise
• Project management skills
• Stakeholder engagement and negotiation skills
• Data analysis and interpretation
• Expert knowledge of EPR systems
• Excellent interpersonal and communication skills
• Ability to motivate and work with clinical and operational staff
• Proven experience of successfully delivering complex change projects

Job Facilities/Benefits

• 24/7 access to wellbeing support
• Rewards & Recognition platform
• Dedicated Staff Wellbeing Hub
• Salary sacrifice schemes (transport, electrical goods, childcare)