Tesco Express Colleague – Liverpool

Key Responsibilities

• Knowing customers and serving them with passion and pride; providing excellent natural service.
• Being knowledgeable about products and services in the store.
• Working across the store in service, picking, and replenishment areas.
• Putting training into practice for safe, effective, and brilliant customer service.
• Making decisions that benefit customers, delivering store routines that meet their needs.
• Taking part in seasonal, community, and charity events.
• Knowing store performance, understanding the role in driving service, sales, and reducing waste.
• Handling products with care to maintain quality and condition.
• Living Tesco values, making everyone feel welcome, and following policies.
• Accepting deliveries into the store, when required.

Skills and Expertise

• Passion for delivering great service.
• Ability to build rapport with customers.
• Taking initiative and making customer-focused decisions.
• Working well within a team and communicating effectively.
• Building relationships with colleagues to create team spirit and celebrate success.
• Being punctual, well-presented, and acting as a brand ambassador.

Job Facilities/Benefits

• 16+ guaranteed hours per week (adjustable to 12+ hours if desired).
• 3 weeks’ notice of shift schedules.
• Flexible working options.
• 20 days holiday + personal day (increasing to 22 days after 12 months) + bank holidays.
• 10% off and 15% on pay day weekends, saving up to 2,000 a year.
• Access to colleague discounts and deals.
• Free wellbeing services.
• Life cover (5x pay) and award-winning pension (matching contributions up to 7.5%).
• Benefits tailored to your needs (discounts, shares, cycle-to-work schemes).
• Uniform provided.
• Colleagues’ networks.