Support Worker – Ealing

Key Responsibilities

• Building supportive, trusting relationships with customers
• Working proactively with other team members to manage service caseload and administrative responsibilities
• Supporting key customers to set personalized goals in a Support Plan
• Conducting regular, innovative, and engaging key work sessions to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers with a positive risk-taking attitude
• Proactively managing risk and safety in and outside of customers’ living environments
• Providing support with daily living activities, including practical assistance where needed
• Developing links with local statutory and voluntary organisations
• Involving customers in service design, development, and delivery
• Empowering customers to access services and benefits
• Encouraging tenants to manage rent accounts
• Ensuring Look Ahead Health and Safety policies are adhered to
• Adhering to all Look Ahead policies and procedures
• Engaging in learning and development activities
• Day-to-day instruction and supervision of Assistant Support Workers, domestic staff, or Personal Support Assistants where appropriate
• Undertaking any other duties as assigned by the Team Leader/Manager

Skills and Expertise

• NVQ Level 3 or equivalent, or willingness to work towards an NVQ
• 1 year experience working with young people
• Experience working in Ofsted-regulated services (Desirable)
• Excellent communication and interpersonal skills
• Calm, resilient, and practical mindset
• Well-organized and flexible
• Open to feedback and self-development
• Thrives in dynamic and diverse environments
• High self-esteem and customer-focus
• Motivated towards personal excellence
• Ability to cope with challenging and diverse behaviours

Job Facilities/Benefits

• 27,352.00 per annum
• 40 hours per week
• 25 days Annual Leave
• Pension schemes
• Staff discounts
• Healthcare
• Career progression opportunities