Tesco
Store Manager Role at One Stop
Key Responsibilities
- Lead and manage a team of Shift Leaders and colleagues, ensuring regular quality time on shift.
- Foster a positive colleague culture where colleague experience is paramount through effective communication and listening.
- Embrace a self-serve culture, using available tools to resolve queries and encourage team problem-solving.
- Ensure adherence to standards, including proper training, warm store welcomes, pay compliance, and provision of necessary tools for all colleagues; safeguarding colleague safety, health, and wellbeing.
- Continuously review and develop the team’s skills and capabilities for future success.
- Manage all people leadership tasks, such as absence management and problem-solving.
- Recognize and celebrate team contributions and performance.
- Identify and develop internal talent, recruit top industry talent, and build a diverse and inclusive talent pipeline.
- Manage all KPIs for the store, sharing best practices with other Store Managers.
- Manage the operation of all store services, including Post Office Local, EvRi, and vending.
- Implement business changes and new ways of working.
- Ensure store operations comply with labor budget constraints for continued trading and candidate care.
- Foster a positive customer experience, building community partnerships and contributing to local well-being.
- Coach team members on delivering excellent customer service and retail standards.
- Monitor competitor activity to identify opportunities and implement strategic solutions.
- Maintain a strong health and safety culture, reviewing incidents and improving safety procedures.
- Support team members with tasks such as serving customers, replenishing stock, and adhering to legal and safety protocols.
- Act as the Designated Premises Supervisor (DPS), overseeing the sale of alcohol.
- Ensure successful completion of Post Office Financial and criminal conviction checks (if applicable).
Skills and Expertise
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Experience in retail operations
- Proficiency in managing key performance indicators (KPIs)
- Ability to develop and inspire high-performing teams
- Knowledge of health and safety regulations
- Proven experience in store operations
- Post Office Financial and criminal conviction check compliance (if applicable)
Job Facilities/Benefits
- 10% Discount at One Stop
- 10% Discount at Tesco & Tesco Cafe (15% on 4 weekly pay weekends)
- 20% Discount on Tesco F&F Clothing
- 10% Discount at Tesco Mobile (Colleague Deals)
- 20% off Car, Pet, and Home Insurance at Tesco Bank
- Discounted eye care at Vision Express
- Discounts at Tesco Pharmacy
- Discounted Simply Health cash plan
- Colleague Deals and Discounts
- Save as you earn scheme
- WeCare support service (24/7 online GP, mental health support, etc.)
- Annual leave entitlement increasing with service length
- Retirement Savings Plan
- Life Assurance
- Car Allowance (if applicable)
- Private Medical Insurance (if applicable)
- Flexible working options (part-time, job shares, etc.)