Subway
Store Manager
Key Responsibilities
- Managing with integrity, honesty and knowledge to promote the culture, values and mission
- Providing coaching and guidance to the store team towards ensuring operational goals are achieved
- Communicating clearly, concisely, accurately and professionally at all times
- Constantly monitoring and managing store staffing levels to ensure sales are driven forward and maximized, and to ensure partner development and talent
- Maintaining efficient ordering methods to ensure availability of required menu items and a proper balance of goods in inventory
- Regularly inspecting equipment and fixtures, inside and outside the store to ensure they are in proper working order and good condition
- Utilizing management information tools and analyzing paperwork as requested to identify and address trends and issues in store performance
- Using all operational tools to plan for and achieve operational excellence in the store
- Responsible for adherence to Subway brand compliance standards with focus on standards relating to food safety
- Providing staff with coaching, feedback and development opportunities to build effective teams
- Challenging and inspiring staff members to achieve business results
- Ensuring staff members adhere to all established Subway operational standards
- Developing and maintaining positive relationships with the store team
- Utilizing and demonstrating effective management policies and procedures
- Maintaining business records as outlined in the Operations Manual and analysing business records to manage the business
- Communicating changes of food preparations formulas, standards, etc. to staff
- Supporting local and national marketing initiatives
- Ensuring that all local and national health and food safety codes are maintained, and that company safety and security policies are followed
- Recruiting new staff members
- Recognition and reward of staff performance
- Disciplinary action as required
- Identifying and contacting prospective customers to promote sales
- Planning events and promotions
Skills and Expertise
- Experience in supervising and training staff (2+ years in QSR environment)
- Excellent verbal and written communication skills
- A-levels or equivalent (NVQ) or extensive QSR experience at a supervisory level