Specialist Support Worker Tower Hamlets

Specialist Support Worker – Tower Hamlets

Key Responsibilities

• Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager.
• Carry out initial assessments of potential customers and make decisions over access to the Crisis House.
• Undertake continuous assessment of needs and potential risks & agree levels of support and actions.
• Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available to enable the customer to overcome their crisis.
• Provide support and access to relevant services to enable customers to return to their home to continue their recovery & empower customers to ensure they receive the service and benefits they are entitled to.
• Undertake support work in partnership with Tower Hamlet’s Home Treatments Team to complement their interventions.
• Fully liaise with Mental Health professionals, including psychiatrists, within the Home Treatment team and maintain excellent relationships with them.
• Maintain good liaison with the clients’ immediate community and family.
• Act as a Shift Leader covering a rota consisting of early shifts (8am – 4pm); Late Shifts (2pm – 10pm) and Middle Shifts (10am – 6pm).
• Maintain a safe and welcoming living environment at the Crisis House including some domestic duties.
• Demonstrate excellent commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers.

Skills and Expertise

• Relationships: With key customers, within team and organisation, with external partners and agencies.
• Organisation: Planning and organising workload, awareness of policies and procedures, time and resource management.
• Team membership: Promote team ethos and values, positive contribution to team environment.
• Essential: NVQ Level 3 in Health & Social care, or equivalent academic qualification; one year’s experience supporting vulnerable adults with mental health/substance use or dual diagnosis needs.
• Desirable: Understanding of care-planning processes and Models of Care within mental health, knowledge of group and individual therapy, experience of working with vulnerable people in crisis.

Job Facilities/Benefits

• 29,929.00 per annum, working 40 hours per week.
• 25 days Annual Leave.
• Pension schemes, staff discounts, healthcare and career progression.