Serco Limited
Pensions Specialist – Solihull
Key Responsibilities
- Provide dedicated pensions support to the business and its employees.
- Ensure Serco compliance with scheme rules.
- Ensure contributions are deducted correctly and returns are completed on time.
- Support employees with pension queries, focusing on public sector schemes.
- Liaise with pension providers, internal stakeholders, and employees.
- Meet monthly and annual year-end reporting requirements.
- Answer internal and external queries on pension transactions.
- Liaise with DB scheme providers on life cycle events and final pay calculations.
- Assist with payroll and pension team training.
- Identify and rectify recurring issues.
- Provide pensions support to business, finance, legal, HR, and commercial teams during bidding, change, and events.
- Assist with project work.
Skills and Expertise
- Good knowledge of LGPS, NHS, or Civil Service Schemes.
- Customer-focused attitude.
- High accuracy and attention to detail.
- Pensions industry awareness/knowledge.
- Strong quantitative and analytical skills.
- Effective communication skills.
- Proficient in Microsoft Word and Excel.
- Team player with excellent interpersonal skills.
- Ability to work to deadlines and prioritize multiple tasks.
- Problem-solving ability and positive attitude towards resolving queries.
- Experience with Resourcelink payroll system (advantageous, not essential).
Job Facilities/Benefits
- Competitive salary and benefits
- 25 days annual leave plus bank holidays
- Annual leave purchase scheme
- Up to 6% contributory pension scheme
- Flexible working options
- Free onsite parking
- Serco discounts (cinema, entertainment, online shopping, mobile, leisure)
- Health and wellbeing benefits (EAP, health cash plans, free flu jabs)
- Career development training
- Safe and supportive culture
- Diverse and inclusive company