Key Responsibilities

• Assist the Team Leader in all aspects of staff management, including prioritising workload, supervision, sickness, performance, and appraisal.
• Ensure timely, polite, professional, and confidential handling of all enquiries, taking appropriate action or escalation.
• Proactively manage patient pathways for high-quality service delivery.
• Use initiative in resolving patient problems and handling requests from managers and consultants.
• Participate in new staff induction, demonstrate duties to new starters, and provide close supervision.
• Develop new team members through training and supervision.
• Adhere to trust-wide standard operating procedures and policies, participate in their development, and suggest improvements to systems with measurable effectiveness.
• Support the Team Leader in overseeing reception services, ensuring adequate cover and a welcoming service for patients.

Skills and Expertise

• Excellent communication skills for delivering high-standard customer service to patients.
• Ability to work effectively in a team and autonomously.
• Proactive and calm approach with multitasking abilities.
• Thoroughness and efficiency in administrative tasks.
• Knowledge of Cerner (essential).
• Prioritisation skills.