Senior IT Service Manager – West Midlands

Key Responsibilities

• Working within Centralised Application Support Services (CASS) to liaise with Digital Practice team.
• Ensuring key framework adoptions and standards are aligned within CASS.
• Driving innovation and continuous improvement across CASS.
• Steering and shaping the direction of CASS to meet evolving service needs.

Skills and Expertise

• Previous Service Management experience in large, complex IT environments.
• Understanding of ITIL Service Management Framework.
• Ability to build strong relationships with diverse stakeholders and services.
• Strategic planning and defining future direction.
• Senior leadership experience, including line management and coaching of medium to large operational teams.

Job Facilities/Benefits

• Competitive salary of up to 66,058
• 28.97% employer pension contributions (up to 19,090 per year)
• Hybrid working model (home and office)
• Flexible hours and great work-life balance
• Generous leave package (26-31 days + public holidays)
• Flexible time options (up to 3 extra days off per month)
• Award-winning environment and culture (Employer of the Year 2023)
• Flexible working, including flexible hours and flex-friendly policies
• Time off for volunteering and charitable giving
• Discounts and savings on shopping, outings
• Interest-free loans for bikes or season tickets
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities