Nacro
Senior Housing Support Worker – Grimsby/Hull
Key Responsibilities
- Act as a peripatetic senior operational lead providing support on practice, performance, or quality matters.
- Coordinate and deliver service improvement plans, collaborating with the Quality team and Service Leads, and supporting service audits.
- Work with the Quality and Safeguarding Team to develop and implement procedures and toolkits for service users requiring higher support.
- Act as a safeguarding lead, advising teams on incident management, practice, and reporting, and liaising with external agencies.
- Act as an operational subject matter expert for policy and procedure reviews.
- Represent services at external operational meetings regarding service user assessments, reviews, and referrals.
Skills and Expertise
- Actively contribute towards meeting team performance targets.
- Take accountability for performance targets (e.g., voids, arrears, outcome achievement).
- Be an operational subject matter expert in safeguarding, policy, practice compliance, health and safety, and support practice.
- Participate in on-call rotas as required.
- Work flexibly across the area and services as needed.
- Deputise for your manager when required.
- Familiarity with computer-based packages.