NHS Jobs
Senior Administrator – Tameside
Key Responsibilities
- Thorough knowledge of service procedures and protocols.
- Management of reception team rotas to ensure patient demand is met.
- Support to management team with chronic disease recall, patient registers, and cytology/immunisation administration.
- Summarising patient notes following training.
- Receiving and initiating calls for appropriate patient queries.
- Undertaking other administrative tasks as directed by the practice manager.
- Liaising and arranging meetings, attending meetings and taking minutes.
- Adherence to Data Protection Act requirements.
- Assisting with statistical and informational gathering.
- Reception duties including training other staff.
- Acting as a chaperone for examinations (following training).
- Dealing with general enquiries and explaining procedures.
- Undertaking reception cover during staff absence.
- Opening and closing premises, securing building, and managing alarm system.
- Maintaining reception area tidiness.
Skills and Expertise
- Strong administrative skills
- Knowledge of reception procedures
- Excellent communication skills (written and verbal)
- Time management and organisational skills
- Ability to work independently and as part of a team
- Computer literacy (likely required for patient records, scheduling)
- Data Protection Act awareness
Personal/Professional Development
- Participation in practice and GTD Healthcare training.
- Annual performance review (appraisal).
- Maintaining record of own development activity.
- Following objectives set at appraisal.
- Attendance at training events, induction training, and mandatory updates.
- Supporting new staff induction and training.
Quality
- Alerting team members to quality and risk issues.
- Assessing own performance and taking accountability.
- Contributing to team effectiveness by reflecting on activities and suggesting improvements.
- Working effectively with individuals in other agencies.
- Effective management of own time, workload, and resources.
Other Duties
- Other duties as agreed with line manager.
- Potential travel to other sites within the organisation.