Key Responsibilities

• Thorough knowledge of service procedures and protocols, adhering to them at all times.
• Management of reception team rotas to ensure sufficient coverage.
• Support to management team with chronic disease recall, patient registers, and cytology/immunisation administration.
• Summarising new and existing patient notes after appropriate training.
• Handling incoming and outgoing calls for prompt queries.
• Undertaking other administrative tasks as directed by the practice manager.
• Liaising and arranging meetings, taking minutes, and ensuring compliance with Data Protection Act.
• Assisting with gathering statistics and information.
• Reception duties, including training other staff.
• Acting as a chaperone for general examinations (after appropriate training).
• Dealing with general enquiries and explaining procedures.
• Undertaking reception cover during staff absences.
• Opening and securing premises at the start and end of the day, ensuring security measures are in place.
• Maintaining a tidy reception area, notice boards, and leaflet racks.

Skills and Expertise

• Strong knowledge of all reception duties.
• Excellent communication skills (written and verbal).
• Ability to train others.
• Ability to act as a chaperone (with appropriate training).
• Proficient in handling general enquiries.
• Proficient in managing time and workload effectively.
• Understanding of data protection regulations.