Key Responsibilities:

• Devising and completing all employee rotas in advance, working towards regularised working patterns and long-term advanced notice of shift allocations.
• Responsible for the organisation of security officer availability, annual leave planning and dropped shift / absence cover (supported by our 24*7 Control Room).
• Acquire an in-depth understanding of the unique service delivery requirements of each customer site ensuring that we can meet all customer scheduled and ad hoc needs and that site-specific requests are fulfilled to the customers satisfaction.
• Build and maintain excellent, positive relationships with our customers and officers at all times.
• Be proactive and forward thinking in the planning approach in order to achieve an optimised resource schedule that maximises flexibility.
• Have a thorough understanding of the software tools and systems available to ensure we are using them in the most efficient and optimised way including devising and delivering meaningful reporting solutions in support of the operation of the business.
• Liaise with HR and the Operations Management team to identify current and future recruitment needs and succession planning goals.
• Day-to-day management of our Control Room.

Skills and Expertise:

Extensive experience of system-based rota planning, ideally within a security/manned resource environment. Skilled administrator with the ability to prioritise multiple tasks simultaneously. Excellent people management skills plus the ability to engage with colleagues and customers at all levels.