Proposition Scrum Delivery Lead – Manchester

Key Responsibilities

• Delivery of go-to-market customer propositions in line with the Retail Banking customer proposition roadmap.
• Leading a multi-disciplinary agile Scrum team.
• Collaborating with Proposition Strategy and Proposition Design Leads, Customer Journeys, and stakeholders across One Bank.
• Building, optimising, and launching customer propositions.
• Delivering long-term sustainable customer value and positive customer outcomes.
• Leading the delivery of go-to-market customer proposition scrums and managing projects in an agile manner, to time and budget.
• Acting as a bridge between proposition strategy and design, working with the customer journeys.
• Delivering new or improved products, services, and experiences that ensure the required customer goal and outcomes, driving loyalty and primacy across customers.
• Delivering the required propositions to meet customer needs as agreed with the Proposition Leads.
• Developing, coaching, and empowering clear, capable, and motivated teams.
• Removing any blockers for the team and escalating any that cannot be self-addressed.

Skills and Expertise

• Proven track record of delivery in an agile environment.
• Passion for customers and understanding their needs.
• Strong understanding of the digital sector, ideally within the consumer financial services sector.
• Experience innovating business and customer outcomes through technology.
• Delivering customer-centric transformational change.
• Experience with digital proposition delivery and building intuitive, customer-centred solutions.
• People leadership and management skills.
• Ability to work collaboratively and influence stakeholders.
• Embracing and role modelling Agile capabilities.
• Excellent communication skills (written and verbal).
• Experience with operational and financial planning.
• Knowledge of legal policies, regulatory and statutory obligations, and risk management.