Sales Marketing Administrator Berkshire

We are seeking a dynamic and organised Sales Administrator to join our team and provide essential sales and administrative marketing support. The ideal candidate will be responsible for providing information to customers on travel arrangements and prices, diligently following the sales process, maintaining records of sales activity, and serving as the initial point of contact for customer complaints.

This role requires a candidate with strong communication skills, attention to detail, and the ability to handle various administrative tasks effectively. You will be customer-focused to deliver exceptional service in a fast-paced environment. Support marketing activities in the creation of social media content and other online marketing channels.

Key Responsibilities:

– Provide detailed and accurate information to customers regarding travel arrangements and prices.
– Assist customers in making informed decisions by explaining available options and answering questions.
– Follow the sales process to ensure consistency and efficiency.
– Maintain a systematic approach to tracking and recording all sales activities from start to completion.
– Maintain organised records of sales transactions, customer interactions, and relevant documents.
– Feedback on sales activities, providing insights and recommendations to the business.
– Act as the initial point of contact for customer complaints.
– Escalate complex complaints and ensure timely resolution.
– Undertake various administrative tasks to support the smooth functioning of the sales department.
– Assist in tasks relevant to sales and marketing activities.

Qualifications and Experience:

– Experience in a sales support or administrative role.
– Strong verbal and written communication skills.
– Familiarity with travel industry processes and terminology is a plus.
– Experience in using CRM systems and other relevant software.
– Must be organised and able to multitask.
– Problem-solving skills and the ability to handle customer complaints effectively.

If you are a motivated individual with a passion for providing outstanding customer support and engaging in marketing activities, we invite you to apply for this exciting Sales Administrator position. Please submit your resume and cover letter outlining your relevant experience and qualifications to admin@clickandfly.co.uk.