Retail Technology Product Owner

Vacancy Information

We have a fantastic opportunity to join the Retail Technology Team at Greggs as a Retail Technology Product Owner, as we continue to use technology to make our in-shop operations easier and more efficient for colleagues.

We can offer you:

• 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day

• Management Bonus Scheme which is worth up to 12.5% of your salary

• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year

• Private Medical Insurance which is free for you and subsidised for your dependants

• Permanent Health Insurance which is a replacement income scheme

• You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages

• Defined contribution management pension scheme

• Death in service benefit which provides a lump-sum payment equal to 4 times your year’s salary

• Colleague discount, up to 50% off our own-produced products

• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits

• Career progression and learning and development

• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing

• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers

• Cycle to Work scheme

• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge

• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

About the role

• This is a full-time role, however flexibility in this will be considered
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• This is fixed term role for 9 months
• The base location for this role is Greggs House, Newcastle upon Tyne, NE12 8BU. Ideally, you’ll live within one hour travel of this area

What you’ll do

• Work closely with the Retail Systems Development Manager to prioritise features and enhancements based on data-driven priorities.
• Manage a team of Retail Technology Product Analysts and work cross functionality with developers and designers to deliver agreed roadmap items.
• Build and maintain relationships with key stakeholders from Central Retail and the wider business to ensure the features we deliver meet all requirements.
• Own and manage the discovery process to help scope and agree requirements ready for sizing by the development team.
• Own the Product Backlogs balancing the priority of the roadmap against live defects, striking the right balance between fixes/maintenance and enhancements.
• Set sprints goals and define what upcoming development sprints will entail ensuring there is a constant stream of refined work items for the Product Teams to develop.
• Managing dependencies and collaborating with key business areas to ensure smooth delivery of features.
• Communicate overall progress to key stakeholders and ensure features are demonstrated to key stakeholders.
• Use feedback from users and stakeholders to adjust features and delivery to maximise business value.
• Work closely with internal support teams to ensure support trends are fed into the overall product roadmap.
• Participate in agile ceremonies such as sprint planning, stand-ups, demonstrations, and retrospectives as needed.

About you

You will fit right into this role if you:

• Have experience of working in a product-owner/product focussed role.
• Are highly experienced and comfortable in working cross functionally, facilitating, and collaborating with multiple stakeholder groups to reach consensus on the scope of product features and their priorities.
• Have excellent communication, and stakeholder management skills, with the capacity to influence and build relationships at all levels of the organisation.
• Can demonstrate an ability to represent the voice of our users whilst balancing the commercial needs of the business and its various stakeholders.
• Have experience in owning the end-to-end feature delivery workstreams as part of an agreed long-term strategic roadmap.
• Can balance both tactical and strategic product requirements on a daily basis as needed in a fast-paced retail environment.
• Possess a data-led technical mindset that is comfortable working with different types of data.
• Enjoy being part of a hard-working team, sharing the same end goal, and celebrating results together.
• Are supportive of an inclusive culture – recognising and valuing that difference is good.
• Have advanced IT skills including Microsoft 365, SharePoint, Word, Excel, Outlook, PowerPoint, and Teams.
• Have experience in workflow management tools such as Azure DevOps (desirable)
• Have knowledge or experience of Retail operations (desirable)

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We’re hard-working, but above all else we’re family; and it doesn’t matter who you are, where you’re from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We’ll make sure you have the skills and knowledge you need to have a great career with us.