Key Responsibilities

• Ensure residents facing significant life challenges have a single point of contact for guidance, support, and empowerment.
• Help residents identify inner strength and pathways to resolving issues.
• Provide short to medium-term solutions, with long-term engagement in complex cases.
• Resolve resident issues until a solution is found.

Skills and Expertise

• Strong communication and interpersonal skills
• Ability to support and empower residents
• Understanding of resident needs and challenges
• Problem-solving and conflict resolution skills