Malmaison Hotel Du Vin Holdings Limited
Receptionist – Malmaison Merseyside
Key Responsibilities
- Be the face of the hotel, creating a positive first impression for guests.
- Handle guest queries efficiently and effectively across various topics.
- Ensure a seamless guest experience from arrival to departure.
- Set the tone for guest visits by exceeding expectations.
Skills and Expertise
- Excellent customer service skills.
- Strong communication and interpersonal skills.
- Natural hospitality charm.
- Passion for service and making guests happy.
- Ability to deal with guest queries of all kinds.
Job Facilities/Benefits
- Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality (rooms from 65 per night).
- Discounted Friends and Family Room Rate with 50% off.
- 35% off your bill at our Brasseries and Bistros.
- Fully funded Apprenticeship programmes.
- High Street Discounts.
- Cycle to work scheme (save up to 40%).
- Healthcare Cash Plans (dental, optical, medical from 5 per month).
- Referral schemes (up to 1500).
- Decent uniform.
- Wellness & National Campaign Days Calendar.
- Instant access to pay with Wagestream.
- Complimentary stays on 1st, 3rd and 5th work anniversaries with Dinner, Bed & Breakfast.
- Proud sponsor of The Brain Charity.
- Employee Assistance Programme (24/7).
- 100% renewable energy usage (wind farms).
- 70%+ waste recycling.
- Chemical-free cleaning system.
- Volunteer for sustainable charities (2 days per year).