Receptionist

Key Responsibilities

• Familiarity with daily hotel operations, including arrivals, departures, and special requests.
• Handling guest arrivals and departures efficiently and courteously, adhering to company check-in/check-out procedures.
• Understanding guest needs during check-in and check-out.
• Managing cash, charge, float, and till procedures according to company policy.
• Possessing working knowledge of hotel services, facilities, and the local area to assist guests effectively.
• Keeping the team informed by participating in daily meetings.
• Maximizing sales through upselling using incentives and promotions.
• Promptly and efficiently addressing customer inquiries and booking requests.
• Resolving customer complaints promptly and professionally.
• Operating the telephone system proficiently in accordance with company standards.

Skills and Expertise

• Previous experience in a hotel or customer-related role.
• Strong customer service skills, adherence to standards, and organizational abilities.
• Proficiency in phone and PMS systems (preferably Rexlynx; training provided).
• Ability to make decisions effectively in a fast-paced environment.
• Excellent communication skills with guests and colleagues.

Job Facilities/Benefits

• Competitive salary
• Ongoing support, training, and development
• 28 days holiday including bank holidays
• Perkbox access with numerous perks (e.g., discounts, free drinks)
• Stakeholder Pension entitlement
• Discounted hotel room rates (company-wide)
• Food and beverage discounts
• Ongoing incentives and rewards
• Opportunities for hotel transfers and career growth
• Meals on duty