PT Generic Administration Assistant – Resources

What’s involved with this role:

Temporary PT Generic Administration Assistant – Resources

Reference no: Teignbridge 5258570

Hours per week: 18.5 Monday, Tuesday and Friday

Role Length: This opening assignment is for 6 months

City: Newton Abbot, Devon

The administration assistant will be responsible for undertaking day to day administration functions in relation the administration of their assigned department.

The successful candidate will work within the Environmental Health Department to triage a wide range of service requests from members of the public and business community, providing guidance and advice, validating applications, taking decisions as appropriate and updating case records.

Key Responsibilities:

Undertake assigned administrative work and activities through to completion, dealing with problems that arise and changes to requirements or timings, meeting set deadlines.
Act as the first point of contact for the department, providing advice and guidance to a developed level, appropriately dealing with callers in person, by telephone and email and ensuring high levels of customer relations. The post holder will answer queries in line with policy or guidelines and direct more complex matters to the appropriate avenues as required.
Deal with enquiries from members of the public by telephone, e-mail and face to face.
To respond with courtesy, understanding and sensitivity to a wide range of queries received across all channels. Undertake office-based administration including receiving and despatching post, photocopying, scanning, filing and indexing.
Ensure the Council’s policies and procedures are adhered to in terms of internal and external correspondence.
Undertake IT related functions to update and maintain customer records across a range of services using a number of different systems, processing different applications received by each of the different departments.
Action and ensure the Council policies and procedures are followed relating to complaints received by the department manager.
Operate contact centre technologies and other systems across each department to ensure customer enquiries are handled effectively, are properly recorded and monitored in line with agreed business processes, data management and quality standards.
Adhere to the equality and diversity agenda in line with Council’s Objectives ensuring all aspects of the job role take account of Equality Impact Assessment requirements.
Complete work to the required quality standards and within the designated timescale.
Any other general administrative and clerical duties in line with the grade, as required.

Qualifications:

Minimum GCSE level English and Maths or equivalent through relevant experience/training.
NVQ in Advice and Guidance level 2 or relative qualification to post.

Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience of providing administrative support to a team/company.
Demonstrable experience of a customer focused approach to business administration.
High standard of written and oral communication.
Understanding of data protection principles.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

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Job Ref: Teignbridge 5258570

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.