Key Responsibilities

• Create an environment for great business and customer outcomes by establishing and championing product design excellence.
• Drive service design agenda of best practices, standards, and processes across digital product design to increase efficiency and business/customer value.
• Make an impact by pioneering new research techniques and products that meet the needs of both the business and customers.
• Coordinate across multiple federated Human-Centred Design (HCD) teams.
• Run communities of practice to drive design specialisms.
• Establish standards and processes to increase quality and ensure human-centred thinking across customer journeys and experiences.
• Ensure product design is part of the design-making process to lead to better business and customer outcomes.
• Own and champion the best possible solutions, principles, and processes.
• Lead complex strategic initiatives by employing best practice design methods.
• Map out entire design systems from scratch and collaborate with stakeholders and the wider team.
• Commission and manage research and testing activities using various techniques and tools.
• Promote a culture of continuous improvement that aligns with user feedback, performance data, and evolving best practices.
• Motivate teams in the ongoing progression of their craft.
• Identify new ways to develop team skills to keep up with marketplace, industry and technology trends.

Skills and Expertise

• Significant experience of leading high-performance product design teams.
• Industry-leading knowledge of designs, insights, key trends, and customer demands.
• Excellent stakeholder management skills, coupled with the ability to influence and persuade beyond immediate reports and challenge conventional thinking.
• Experience of collaborating with a diverse set of colleagues and partners.
• Good communication skills and an understanding of how to influence at all levels.
• Creative problem-solving abilities.
• Ability to thrive in ambiguous situations based on customer insights and strategies.