Key Responsibilities

• Engage with customers, providing exceptional service and promoting our charitys mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E-Commerce team to maximise online sales
• Act as a Keyholder, ensuring smooth store operations and customer experience when a manager isn’t present

Skills and Expertise

• Excellent customer service skills
• Retail experience (not essential)
• Passion for sustainability
• Teamwork and collaboration skills
• Ability to work well under pressure and independently
• Attention to detail
• Positive and confident attitude
• Comfort with technology (Till, PC, Smartphone, email)
• Ability to guide volunteers on the shop floor

Job Facilities/Benefits

• Permanent contract
• 14 hours per week
• 7 days a week store operation
• Flexible schedule including weekends and bank holidays
• 38 days annual leave (plus sell leave option)
• Holistic support leave (up to 10 additional days)
• Enhanced family policies
• Wagestream (early wage access)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies)
• 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution (up to 10%)
• Cycle to work scheme
• Gym membership discounts
• Discounts with various retailers