Key Responsibilities:

• Deputise for the registered manager to manage the day-to-day running of the business.
• Allocate resources and monitor performance to deliver high-quality home care to customers within budget.
• Responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures.
• Develop and maintain a high-quality service level.
• Develop effective working relationships with the care team (e.g., local authorities, 3rd parties, and CQC).
• Report and action service improvements when identified.
• Ensure the service delivery is person-centred and evidenced in support plans, rotas, staff and service meetings, induction, training, and service culture.
• Care plans, risk assessments, supervisions, and appraisals completed in an effective and timely manner.
• Ensure necessary records are complete, accurate, legible, and available to authorised persons when required.
• Maintain quality standards and ensure health and safety compliance.
• Ensure a clear understanding of MCA and DoLS.

Skills and Expertise:

• Level 3/4/5 Diploma in Leadership and Management for Health and Social Care (or in training).
• 2+ years of experience in a home care management role (excluding Supported and Domiciliary).
• Strong understanding of local and national regulations governing home care agencies.
• Excellent communication, interpersonal, marketing, and leadership skills.
• Ability to develop and implement policies and procedures.