Key Responsibilities

• Managing complete contract review and prompt processing of customer orders.
• Resolving order queries in a timely manner.
• Liaising with customers to ensure order data completeness.
• Providing after-sales support regarding order delivery.
• Providing excellent customer service.
• Negotiating orders to manage customer expectations.
• Actively contributing to improvements in business processes and procedures.
• Recording relevant KPIs for individual and team performance analysis.
• Completing and reviewing HBS team Performance Development Plans (PDP’s).

Skills and Expertise

• Numerical ability
• Strong customer handling and negotiation skills
• Effective verbal and written communication skills
• Excellent telephone manner
• Attention to detail and accuracy
• Ability to work independently
• Working knowledge of Microsoft Outlook, Word, and Excel
• Excellent organizational skills
• Previous experience managing a small team (preferred)
• Experience in an office-based data handling role
• Supervisory experience (preferred)
• GCSE (or equivalent) in Maths & English

Job Facilities/Benefits

• Competitive salary and benefits package
• Life assurance and company pension scheme (up to 10% employer contribution)
• Generous holiday allowance
• Gym benefit and Cycle to Work Scheme
• Access to Employee Assistance Programme for self and family
• Sharesave Scheme eligibility
• Personal development and progression opportunities