YMCA
Nights Housing Support Worker
Key Responsibilities
- Attend shifts reliably and on time to ensure continuous cover.
- Perform daily administrative tasks, including rent collection, answering calls, and providing information according to procedure.
- Handle client interviews, move-ins/move-outs, inductions, benefit applications, and associated paperwork.
- Provide a visible security presence through scheduled patrols and addressing arising issues.
- Ensure building and entry point security.
- Clean communal areas, bathrooms, toilets, and vacant bedrooms as needed.
- Act as the professional point of contact with emergency and statutory services.
- Monitor CCTV, address issues, and liaise with police to prevent damage.
- Manage security, safety, disorder, and damage incidents within your authority, informing the relevant manager when necessary.
- Maintain accurate shift logs of patrols, incidents, visitors, and other security matters.
- Conduct and record routine checks on hygiene, fire, and other safety provisions.
- Supervise access to the laundry and equipment loan (iron, hoover).
- Promote engagement with YMCA Doncasters support programs, addressing non-engagement.
- Develop and maintain professional relationships with members, users, and staff, ensuring confidentiality.
- Adhere to YMCA Doncaster policies and procedures.
- Participate in a varied rota for 24/7 service provision.
Skills and Expertise
- Proven ability to handle vulnerable young people.
- Flexibility and adaptability in responding to diverse situations.
- Strong interpersonal and communication skills.
- Security awareness and incident management experience.
- Administrative proficiency.
- Problem-solving skills.
- Proficiency in following procedures.
- Confidentiality and discreet management.
- Working alone and taking responsibility.
Job Facilities/Benefits
- Meaningful work.
- Good pay and reliable income.
- Potential for permanent role or career advancement in housing or charity work.
- Six-on, six-off schedule (Monday-Friday: 10.45pm-8.15am; Saturday-Sunday: 8pm-8am).