Mercure Sheffield St Pauls Hotel & Spa
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team – T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Stays in our hotels at discounted prices or
- Even free stays in our hotels as one of our rewards & recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team and has the ability to work on your own
- Ambitious and hard working
- Excellent standards and able to follow the Company’s Brand Standards
- Good organisational / time management skills.
- Resilient, creativity, able multitask and can work under pressure
- Ability to work evening, and weekends
- Able to deliver exceptional customer experiences all the time
- Is the Night Porter role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?
Klarent Hospitality are recruiting for a Night Porter
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role:
- As Night Porter, you will offer night-hour assistance, including luggage handling and package deliveries, to guests in order to create an exceptional experience from check-in through check-out.
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Assist Guests with luggage and other requests, as necessary
- Deliver guest mail, newspapers and express check out bills to rooms
- Demonstrate a high level of customer service at all times
- Collect room service/ breakfast cards
- Assist Night Management with fire management, walks,
- Enhance fire procedures and able to react, in case of an emergency
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
- Demonstrate current knowledge of hotel products, service s, pricing and policies, as well as knowledge of the local area
- Assist and support other departments, as necessary
The 4-star Mercure Sheffield St Paul’s Hotel & Spa is a modern hotel in Sheffield, perfectly located in the heart of the city centre, close to the Lyceum and Crucible theatres, as well as Sheffield Hallam University. The hotel has 163 modern guest rooms, and all rooms have satellite TV and internet access. The in-site hotel Spa has a fully-equipped gym and an indoor heated pool, and the 7 function rooms are ideal for meetings and weddings.
Hotel guests appreciate the easy access to major transport links such as Sheffield railway station and Sheffield Airport. The hotel is a great place for shopping breaks and leisure trips as well as for business travels. After an exciting sightseeing trip or business day, the spa with heated swimming pool, sauna, steam bath and fitness centre await its hotel guests.
In the Yard restaurant our chef will serve an international menu in contemporary setting. Excellent steaks and fresh seafood are regularly on the menu. The elegant Champagne Bar is a true highlight of the hotel and a stylish spot for a nightcap: the stunning retreat offers outdoor seating with a great view.
Daniel Thwaites PLC
We’re looking for a real night owl to be our Night Porter.
As a Night Porter, you will become a vital part of our nights team providing the warmest of welcomes and exceptional customer service. You will ultimately be responsible for the safety and security of our guests as they sleep and will need to be able to react to their needs working on you own initiative.
Your day to day;
- Checking in late arrivals
- Cleaning the property and setting up meeting /conference rooms
- Arranging newspapers and wake up calls
- Ensuring the building and guests are secure
- Helping set the dining area for breakfast
Who are we looking for?
Our Night Porter plays a crucial role in ensuring the smooth running of our hotel, you will need to be a responsible and reliable person. We are looking for a hard-working individual who doesn’t mind being a night owl.
You will be able to stay calm under pressure, taking any complications in your stride. Effortlessly deal with problems as they arise and ensure standards are maintained at all times. You will need excellent communication skills and be confident to make the right decision.
If you are self-motivated and can multi-task this could be for you. Personality is what counts and whilst previous hotel experience and basic computer skills are an advantage, full training is provided.
In return, we are offering a rewarding role with scope for career progression along with;
- A competitive salary, negotiable dependent on experience
- Wagestream – the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Generous employee discounts
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment