Key Responsibilities

• Act as a key point of contact for a small group of clients, maintaining regular communication to address their service needs.
• Assist in preparing for client service reviews, attending meetings, and tracking action points for follow-up.
• Monitor and escalate service requests or incidents, keeping clients informed throughout the resolution process.
• Support the preparation of service monitoring reports, offering insights into service performance.
• Collaborate with internal teams to align service expectations with broader client objectives.
• Participate in reviews of high-severity incidents, gaining valuable insights into issue escalation and resolution.

Skills and Expertise

• Strong interpersonal and communication skills
• Detail-oriented approach with excellent organizational skills
• Proactive mindset with a willingness to learn and contribute to continuous service improvement
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Familiarity with ITIL principles (Desirable)
• Understanding of the healthcare, social care, or education sectors (Desirable)