The post holder will be able to:

• Participate in formal training seminars on the use of systems and products.
• Provide recommendations on technical documentation to allow continuing maintenance and development of systems and services.
• Assist in the identification and interpretation of customer requirements, risks, and issues, giving a range of evaluated options and solutions.
• Investigate, diagnose and resolve faults/problems from internal/external stakeholders to a satisfactory conclusion.

The post holder will be responsible for:

• Regularly researching and evaluating new Information and IT technologies to establish their benefit to the work undertaken.
• Assisting in testing of applications to ensure that systems developed meet stated business requirements.
• Work autonomously within this role defining how requirements and objectives are best achieved whilst being guided by the Senior Specialist (IT Support), IMTP, NHS Wales policies, IT regulations and best practice.
• Determine appropriate priorities when conflicting resource availability may affect the locality team and agreed resolution within line management and/or other relevant stakeholders.