HR Operations Manager London

Key Responsibilities

• Provide accurate and compliant payroll and payroll services
• Provide efficient and high-quality HR help
• Work in partnership with third-party providers to deliver high-quality specialist HR services and employee benefits
• Improve digital HR user journeys and optimise the use of digital platforms to increase efficiency and self-service
• Manage the childcare salary sacrifice and cycle to work schemes, including liaising with key stakeholders and validating and processing monthly orders and payroll change
• Launch new dental and health check plans
• Encourage greater take up of available offers from staff
• Monitor Employer Pension Notices and communicate key information to staff
• Assist with completion of the Annual Accounting Certificate (AOC), Annual Remuneration Report and NAO Annual Salaries and Wages Return
• Communicate monthly payroll timetable to HR colleagues and business areas
• Work with HR Operations colleagues and delivery partners to coordinate a range of projects aimed at improving the delivery of our digital HR services including: a Government People Group led Process Mining exercise to identify inefficient processes within Service Now and MyHR and Migration onto an upgraded Service Now platform

Skills and Expertise

• Comprehensive understanding of the employee lifecycle and associated HR policies and processes
• Experience in leading HR service improvement projects that have increased efficiency and improved user experience
• Expertise in using and understanding digital platforms such as HCM, ERP, ServiceNow, or similar to deliver HR services to employees
• Demonstrable project management skills, particularly around action planning and risk management
• Excellent verbal and written communication skills with the ability to communicate effectively and confidently with colleagues, customers and stakeholders
• Experience of drafting organisational level communication and guidance
• Ability to build trusted, influential and productive relationships with senior stakeholders and colleagues
• Self-motivated individual with a passion for championing continuous improvement, comfortable working with minimal supervision and proactively identifying priority work