Hospitality Services Manager Bedford

Hospitality Services Manager – Bedford

Key Responsibilities

• Maintaining outstanding hospitality within the home by providing strong leadership, motivation, and inspiration to team members to ensure people are cared for in a safe, hygienic environment.
• Upholding environmental standards within the home by coordinating housekeeping, laundry, maintenance, and the care team.
• Ensuring all decisions are made in the best interest of the home and its residents.
• Building relationships with residents, championing their experience, taking on board feedback, and managing expectations.
• Providing effective leadership to all hospitality and ancillary staff members.
• Controlling costs and effectively sourcing and delivering revenue opportunities.
• Holding regular briefings and communication meetings with the Registered Manager and Senior Operations team.
• Ensuring restaurants are presented to the highest standard and service provided is to a five-star standard, working closely with the chef and kitchen team.

Skills and Expertise

• Experience as Hospitality Services Manager within the hospitality sector (not necessarily Healthcare)
• Degree or diploma in Hotel Management or equivalent
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property (does not have to be healthcare)
• Excellent leadership skills
• Exceptional communication skills

Job Facilities/Benefits

• Simply Health company funded, providing cashback for prescriptions, optical, and dental costs; 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay Access to earned pay prior to payday
• Benefits platform discounts across multiple retailers, leisure providers, hospitality, etc.
• Exclusive discount on Tastecard dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage