Helpdesk Planner

Based: Warrington office based – WA2 0XP, typically working Monday to Friday, working between 8.00am – 6.00pm – 37.5 hours per week

Start date January 2025

Great opportunity at Novus! Join us at our Warrington office to work on a new long-term Social Housing framework contract.

Our Helpdesk Planners will play a crucial part in the mobilisation of this exciting new contract and sit in the core and heart of new Reactive maintenance team, through great communication and efficient planning and scheduling we can ensure that the contractual commitments for each contract are met and targets are completed in a timely manner

Your experience in a customer service environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. ​Enabling​Novus to achieve exceptional customer and client satisfaction.

Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted.

What’s in it for you?

Attractive salary & benefits to suit you
​27 Days Hols & BH – option to buy or sell holidays
Company pension scheme – up to 7.5%
We also offer our employees; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, any many more….
An outline of your responsibility – Helpdesk Planner

Using the latest company I.T systems to provide a Helpdesk support service, inputting orders onto Company database, updating the Impact system with relevant notes
Dealing with telephone enquiries in a timely manner and liaise with Clients, Managers and Operatives alike
Keep a diary of requested/allocated work and monitor an active dashboard and interactive planner, whilst also checking jobs are carried out correctly and timely
Schedule all work onto PDA’s or to Sub contractors using the correct job lengths and within specified timescales
Logging and following up of emergency call out orders
Chase orders that are awaiting materials with the Novus Team and rescheduling of follow-on orders ensuring to update the client
Monitor/acknowledge/reschedule rejected works from subcontractor
Applying for work extension with the client
Liaising with Contracts Manager regarding orders nearing completion target
Monitoring orders to ensure completion within specified target
Deal with internal and external communications and record/report information as necessary
Ensure all contract data, documentation and reports are accurate and produced on time
About you

As a Helpdesk Planner experience in communication both verbal and written are key along with confident planning/scheduling skills, it is imperative we schedule our operatives in the most resourceful way to meet our KPI’s Your ability to be proficient in IT is essential to fulfil and develop the role. Your organisational skills and the ability to meet deadlines will play a key part in the role

As part of the recruitment process we will be holding an assessment centre, date to be confirmed

A little bit about us

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.

At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.

Proud member of the Disability Confident employer scheme