SRUC
Head of Student Services
Key Responsibilities
- Strategic and operational direction of SRUC’s student services
- Streamlining of student service systems and processes
- Developing and implementing coherent student service policies and procedures
- Providing strong leadership and professional development for the Student Services team
- Monitoring and evaluating student service mechanisms, establishing and reporting on KPIs
- Establishing effective relationships with key internal and external contacts
- Coordinating SRUC induction and welcome activities
- Contributing to SRUC strategies, including Equality, Diversity, and Inclusion, and Widening Access and Participation
- Chairing the Student Support and Engagement Committee
- Contributing to statutory reporting, liaising with Registry, and reporting on student support service efforts
- Overseeing and managing the budget for SRUC’s student services
Skills and Expertise
- Strategic planning, target setting, evaluation, and reporting experience (ideally in an HEI environment)
- Successful partnership working to support student learning and welfare
- Proven leadership of individuals and teams
- Experience leading change in complex organizations
- Budget and resource management experience
- Evaluative ability to identify areas for improvement and plan for excellence
- Understanding of the strategic role of Student Services in supporting student learning and welfare
- Excellent communication, negotiation, and influencing skills
- Ability to write and present information clearly
- Strong IT skills (Word, Excel, etc.)
- Collaborative and cross-functional working ability
- Highly organized and able to meet deadlines
Job Facilities/Benefits
- Generous annual leave
- Enhanced pension contributions
- Cycle to work scheme
- Discounted RAC Membership
- Generous family leave
- Flexible working patterns
- Hybrid working solutions (in some areas)
- Tailored investment in learning and development