DoubleTree by Hilton Coventry
General Manager – DoubleTree by Hilton Coventry
Key Responsibilities
- Develop and implement business strategies to maximise revenue, occupancy, and profitability.
- Manage budgets, financial forecasts, and cost controls to ensure the hotel’s financial objectives are met.
- Oversee all hotel operations, including front office, food and beverage, housekeeping, and leisure, ensuring efficient and effective management.
- Lead, motivate, and develop a diverse team, fostering a culture of excellence, teamwork, and professional growth.
- Maintain and exceed guest satisfaction targets, ensuring a high standard of service across all guest touchpoints.
- Build and maintain relationships with key stakeholders, including guests, suppliers, brand and corporate teams.
- Support local marketing and sales efforts to promote the hotel and drive performance.
- Ensure compliance with Hilton brand standards, health and safety regulations, and relevant legal frameworks.
Skills and Expertise
- Proven experience as a General Manager, or in a senior leadership role, in the hospitality industry; preferably within a branded hotel environment.
- Strong financial acumen and the ability to manage budgets, forecasts, and P&L statements.
- Excellent leadership, communication, and interpersonal skills with a demonstrated ability to motivate and inspire a team.
- In-depth knowledge of hotel operations, revenue management, and guest service excellence.
- A strategic mindset with the ability to drive performance, increase profitability, and enhance the guest experience.
- Passion for hospitality and a commitment to delivering exceptional service.
- Strong problem-solving skills and the ability to make decisions under pressure.
- A track record of success in achieving business targets and goals.
- Flexibility, adaptability, and the ability to thrive in a fast-paced environment.
Job Facilities/Benefits
- Competitive salary and performance related bonus
- Professional development and training opportunities tailored to your individual needs.
- Opportunity to be part of a forward thinking, driven team of General Managers operating across the UK&I.
- Staff, Friends & Family discount within Klarent Portfolio of hotels and also within the wider Hilton network of hotels.