Loungers plc
Front of House Team Member
Key Responsibilities
- Making customers feel welcome and comfortable.
- Adapting style and approach for different customer needs (e.g., quiet coffee, group celebration).
- Working with management and team to ensure customer satisfaction on 14 shifts.
Skills and Expertise
- Excellent customer service skills.
- Ability to build rapport and trust with customers.
- Adaptability and flexibility to handle various customer situations.
- Effective communication skills.
- Ability to work independently and as part of a team.
- Strong work ethic, driven and persistent in overcoming challenges.
Job Facilities/Benefits
- Tips shared equally across the team.
- Paid breaks.
- Staff food on every shift.
- 50% discount on food at all three brands.
- 28 days holiday (inclusive of bank holidays) pro rata.
- Competitions and incentives (including all-expenses paid trips).
- Christmas and Boxing Day off.
- Loungefest staff party.
- Emotional and practical support via the Licenced Trade Charity.
- Control over pay with Wagestream.
- Company pension scheme.
- Long service awards.
- Opportunities for personal development and career progression.