Key Responsibilities

• Making customers feel welcome and comfortable.
• Adapting service style and approach to individual customer needs.
• Working with management and team to ensure customer satisfaction on every shift.

Skills and Expertise

• Strong customer service skills.
• Excellent communication skills.
• Ability to build rapport and trust with customers.
• Self-motivated and able to work with minimal supervision.
• Adaptability and resilience in handling challenges and pressure.

Job Facilities/Benefits

• Tips shared equally based on hours worked.
• Paid breaks.
• Staff food provided on every shift.
• 50% discount on food at all three brands.
• 28 days holiday (inclusive of bank holidays) pro rata.
• Competitions and incentives (including all-expenses-paid trips).
• Christmas and Boxing Day off.
• Loungefest staff party.
• Emotional and practical support via the Licensed Trade Charity.
• Power over pay with Wagestream.
• Company pension scheme.
• Long service awards.
• Opportunities for personal development and career progression.