Loungers plc
Front of House Team Member
Key Responsibilities
- Making customers feel welcome and comfortable.
- Adapting service style to meet individual customer needs (e.g., quiet coffee, group celebration).
- Working with management and the team to ensure customer satisfaction.
Skills and Expertise
- Strong customer service skills.
- Excellent communication skills.
- Ability to build rapport and trust with customers.
- Self-motivation and ability to work with limited supervision.
- Adaptability and problem-solving skills.
Job Facilities/Benefits
- Tips shared equally across the team.
- Paid breaks.
- Staff food on every shift.
- 50% discount on food.
- 28 days holiday (inclusive of Bank Holidays) pro rata.
- Competitions and incentives (including all-expenses paid trips).
- Christmas and Boxing Day off.
- Staff party (Loungefest).
- Support via the Licensed Trade Charity.
- Wagestream (pay control).
- Company pension scheme.
- Long service awards.
- Opportunity for personal development and career progression.