Loungers plc
Front of House Team Member
Key Responsibilities
- Making customers feel welcome and comfortable.
- Adapting approach to meet individual customer needs (e.g., quiet coffee, group celebration).
- Working with management and team to ensure customer satisfaction on every shift.
Skills and Expertise
- Strong customer service skills
- Excellent communication skills
- Ability to build rapport and trust
- Ability to work under pressure and meet tight deadlines
- Self-motivated and proactive
Job Facilities/Benefits
- Tips shared equally across the team, based on hours worked
- Paid breaks
- Staff food on every shift
- 50% discount on food in all brands
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Competitions and incentives (all-expenses paid trips)
- Christmas and Boxing Day off
- Staff party (Loungefest)
- Support via the Licensed Trade Charity
- Power over your pay with Wagestream
- Company pension scheme
- Long service awards
- Opportunity for personal development and career progression