Key Responsibilities

• Supporting the management team to maintain high standards in the lounge.
• Delivering 14 great shifts with the team to ensure customer satisfaction.
• Leading from the front, setting the pace for the team to deliver on time, every time.
• Ensuring the lounge is the place to go for the local community.

Skills and Expertise

• Experience as a Supervisor, Team Leader, or Front of House team member.
• Experience in bar environment, food and drink preparation.
• Passion for hospitality.
• Driven and resilient in overcoming challenges.
• Strong literacy and attention to detail for reporting on KPIs.
• Excellent communication skills.
• Self-motivated, able to work with limited supervision.
• Knowledge of best practice in sales building, sales and labour forecasts, paperwork, recruitment, HR and NPS.

Job Facilities/Benefits

• Tips shared equally across the team.
• Paid breaks.
• Staff food on every shift.
• 50% discount on food from all three brands.
• 28 days holiday (inclusive of Bank Holidays) pro rata.
• Competitions and incentives (including all-expenses-paid trips).
• Christmas and Boxing Day off.
• Loungefest staff party.
• Emotional and practical support via the Licensed Trade Charity.
• Wagestream for pay control.
• Company pension scheme.
• Long service awards.
• Opportunity for personal development and career progression.