Front of House Supervisor North Somerset

Front of House Supervisor – North Somerset

Key Responsibilities

• Supporting management team to maintain high standards.
• Delivering exceptional customer service on 14 shifts.
• Leading the team to meet targets and deadlines.
• Ensuring the Lounge is the preferred local community venue.

Skills and Expertise

• Experience as a Supervisor, Team Leader, or experienced Front of House team member.
• Background in restaurants, bars, cafes, or coffee shops.
• Bar experience including food and drinks preparation.
• Passion for hospitality.
• Strong drive and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficient in reporting on KPIs.
• Understanding of sales building, sales and labour forecasting, paperwork, recruitment, and NPS.

Job Facilities/Benefits

• Tips shared equally.
• Paid breaks.
• Staff food provided on all shifts.
• 50% discount on food in all brands.
• 28 days holiday (inclusive of Bank Holidays) pro rata.
• Competitions and incentives (e.g., all-expenses paid trips).
• Christmas and Boxing Day off!
• Staff party (Loungefest).
• Support from the Licensed Trade Charity.
• Wagestream for pay control.
• Company pension scheme.
• Long service awards.
• Opportunities for personal development and career progression.