Key Responsibilities

• Supporting the management team in maintaining a high standard of customer experience.
• Leading a team of front of house staff to ensure timely and efficient service delivery.
• Setting high standards and motivating the team to meet targets.
• Maintaining a customer-focused approach, ensuring all customers leave happy.
• Managing daily operations and ensuring adherence to procedures.
• Overseeing detail-oriented tasks and avoiding compromise.
• Contributing to the Lounges reputation as a community hub.

Skills and Expertise

• Experience in a bar or hospitality environment, serving food and drinks.
• Strong leadership and supervisory skills.
• Passion for hospitality.
• Excellent communication and interpersonal skills.
• Strong attention to detail for reporting on KPIs.
• Knowledge of sales building, sales and labour forecasting, paperwork, and reporting.
• Experience in recruitment and HR.
• Understanding of Net Promoter Score (NPS).
• Ability to work independently and under pressure.

Job Facilities/Benefits

• Tips shared equally across the team based on hours worked.
• Paid breaks.
• Staff food on every shift.
• 50% discount on food in all brands.
• 28 days holiday (inclusive of bank holidays) pro rata.
• Competitions and incentives (e.g., all-expenses paid trips).
• Christmas and Boxing Day off.
• Staff party (Loungefest).
• Emotional and practical support via the Licensed Trade Charity.
• Wagestream for pay control.
• Company pension scheme.
• Long service awards.
• Opportunity for personal development and career progression.