Front of House Supervisor Hampshire

Key Responsibilities

• Supporting the management team to maintain a high standard of customer service.
• Delivering excellent customer experiences across 14 shifts.
• Leading from the front, setting a high pace for the team.
• Ensuring timely and accurate service delivery.
• Maintaining high standards of detail and quality.
• Improving the local community’s experience by ensuring the Lounge is the place to go.

Skills and Expertise

• Experience as a Supervisor, Team Leader, or Front of House team member.
• Background in restaurants, bars, cafes, or coffee shops.
• Experience in a bar environment, serving food and drinks preparation.
• Passion for hospitality.
• Driven and resilient in overcoming challenges.
• Strong literacy skills and attention to detail for KPI reporting.
• Excellent communication skills.
• Self-motivated and able to work independently.
• Knowledge of best practices in sales building, sales and labour forecasting, paperwork, recruitment and HR, and NPS.

Job Facilities/Benefits

• Tips shared equally based on hours worked.
• Paid breaks.
• Staff food provided on every shift.
• 50% discount on food in all three brands.
• 28 days holiday (inclusive of Bank Holidays) pro rata.
• Competitions and incentives (e.g., all-expenses-paid trips).
• Christmas and Boxing Day off!
• Loungefest staff party.
• Support via the Licensed Trade Charity.
• Wagestream for flexible pay.
• Company pension scheme.
• Long service awards.
• Opportunities for personal development and career progression.