Front of House Supervisor

Key Responsibilities

• Supporting the management team in maintaining exceptional customer experience.
• Leading and motivating a team to deliver high-quality service.
• Setting high standards for punctuality and efficiency.
• Ensuring every customer leaves happy.
• Taking ownership of details and achieving outstanding performance from the team.
• Being proactive in problem-solving and overcoming challenges.
• Driving sales and maintaining productivity.
• Assisting with sales building, sales and labour forecasting.
• Supporting reporting on KPIs.
• Managing recruitment and HR aspects.
• Improving NPS (Net Promoter Score).

Skills and Expertise

• Experience as a Supervisor, Team Leader, or Front of House team member.
• Bar environment experience in serving food and drinks.
• Passion for hospitality.
• Strong drive and resilience.
• Excellent communication skills.
• Strong attention to detail.
• Knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR.
• Self-motivated and able to work independently.

Job Facilities/Benefits

• Tips shared equally.
• Paid breaks.
• Staff food on every shift.
• 50% discount on food.
• 28 days holiday (inclusive of Bank Holidays).
• Competitions and incentives.
• Christmas and Boxing Day off.
• Staff party (Loungefest).
• Support from the Licensed Trade Charity.
• Control over pay via Wagestream.
• Company pension scheme.
• Long service awards.
• Opportunities for personal development and career progression.