Key Responsibilities

• Supporting management team to maintain high standards.
• Delivering exceptional customer service on 14 shifts.
• Leading the team and setting high performance standards.
• Ensuring timely delivery of services.
• Focusing on detail and providing top-quality customer experience.
• Developing the Lounge as a community hub.

Skills and Expertise

• Experience in a bar environment, serving food and drinks.
• Hospitality background in restaurants, bars, cafes, or coffee shops.
• Supervisory or team leader experience preferred.
• Strong communication and interpersonal skills.
• Excellent attention to detail and literacy.
• Proficient in sales building, forecasting, reporting, recruitment, and HR.
• Ability to work independently and under pressure.
• Knowledge of customer satisfaction (NPS) metrics.

Job Facilities/Benefits

• Tips shared equally based on hours.
• Paid breaks.
• Staff food provided on every shift.
• 50% discount on food from all brands.
• 28 days holiday (inclusive of bank holidays) pro rata.
• Incentives (potential all-expenses-paid trip).
• Christmas and Boxing Day off.
• Staff party (Loungefest).
• Emotional and practical support via the Licenced Trade Charity.
• Wagestream for flexible pay.
• Company pension scheme.
• Long service awards.
• Opportunities for personal development and career progression.