Key Responsibilities

• Supporting management team in maintaining exceptional customer experience.
• Leading a team of staff to deliver excellent customer service across 14 shifts.
• Setting high standards and ensuring timely service delivery.
• Focusing on detail and achieving the best possible outcomes for the lounge.

Skills and Expertise

• Experience as a Supervisor, Team Leader, or Front of House team member.
• Background in restaurants, bars, cafes, or coffee shops.
• Experience in a bar environment with food and drink preparation.
• Passion for hospitality.
• Excellent communication skills for building rapport.
• Strong attention to detail for reporting on KPIs.
• Proficient in sales building, sales and labor forecasting, paperwork and reporting, recruitment, HR, and NPS.
• Ability to work independently and meet deadlines.
• Resilient and able to handle pressure.

Job Facilities/Benefits

• Tips shared equally, based on hours worked.
• Paid breaks.
• Staff food provided on every shift.
• 50% discount on food in all three brands.
• 28 days holiday (inclusive of Bank Holidays), pro rata.
• Competitions and incentives (including all-expenses paid trips).
• Christmas and Boxing Day off!
• Staff party (Loungefest).
• Emotional and practical support via the Licensed Trade Charity.
• Wagestream for pay control.
• Company pension scheme.
• Long service awards.
• Opportunities for personal development and career progression.