Key Responsibilities

• Ensure agreed Franke UK Technical Standards and Processes are adhered to
• On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
• Highlight Technical skills gap
• Highlight customer skills gap
• Highlight issues where Account Support is required due to ongoing Customer Issues
• Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role

Skills and Expertise

• Understanding and experience in the Field Engineer role
• Excellent communication skills
• Personal integrity
• Analytical and prioritisation skills
• Understanding of issue escalation