Franke Coffee Systems
Field Service Engineer – Crawley
Key Responsibilities
- Ensure adherence to Franke UK Technical Standards and Processes.
- Provide technical support to customers and resolve issues.
- Deliver quality and reliable service to customers and colleagues.
- Address reliability issues promptly.
- Report van stock or training needs to Regional Service Managers.
- Highlight technical skills gaps.
- Highlight customer skills gaps.
- Highlight instances requiring Account Support due to ongoing customer issues.
- Complete any ad hoc duties and responsibilities within the role’s remit.
- Participate in on-call weekend rota (1 in 4 weekends) for engineer technical assistance and reactive calls.
Skills and Expertise
- Understanding and experience in the Field Engineer role.
- Excellent communication skills.
- Strong personal integrity.
- Ability to analyze and prioritize tasks.
- Proficient in escalating issues when necessary.
Job Facilities/Benefits
- Opportunity for work in a collaborative and innovative environment.
- Professional growth and development opportunities.
- Competitive salary and benefits package.
- Be part of a company committed to excellence and innovation.