Key Responsibilities

• Providing tailored employment law and HR advice to clients via phone and email, managing multiple cases.
• Delivering high-quality customer interactions by going the extra mile for clients.
• Managing ongoing cases and building relationships with diverse business clients and industry sectors.
• Making decisions on advice related to client and business risk evaluation.
• Identifying, pricing, and delivering additional consultancy and training services to clients.
• Proactively supporting clients to identify and address business pain points.

Skills and Expertise

• Professional qualification in employment law, HR, or employee relations (e.g., NVQ4, Diploma, Degree).
• Experience providing advice on complex matters with high attention to detail.
• Extensive experience in employment law, employee relations, or HR.
• Strong background in identifying client needs, assessing risks, and prioritizing recommendations.
• Ability to identify root causes, develop business solutions, and provide tailored service offerings to clients.
• Strong time management skills and flexibility.