Key Responsibilities

• Oversee and manage the Electronic Call Monitoring system.
• Ensure accurate recording of carers’ time spent at each client visit.
• Produce reports for management, payroll, and invoicing purposes.
• Respond to alerts on the system regarding missed calls or late visits.
• Liaise with carers to understand and document reasons for late or missed visits.
• Support staff members with the use of the ECM system.
• Participate in the On Call out-of-hours service as required.
• Adhere to company privacy policies and procedures.
• Contribute to the continuous improvement of the ECM system and processes.
• Collaborate with other departments to ensure seamless integration of the ECM system with other operational areas.

Skills and Expertise

• Strong organizational and time-management skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Excellent communication skills, both verbal and written.
• High level of initiative and problem-solving skills.
• Ability to work both independently and as part of a team.
• Flexibility and adaptability in a fast-paced environment.
• Direct experience managing ECM/CM2000 systems and processes.
• Proficiency in data analysis and report generation.
• Strong IT skills and familiarity with database management.
• Understanding of the domiciliary care sector and its operational challenges.
• Commitment to upholding privacy and data protection standards.
• Experience in a similar role within a healthcare or domiciliary care setting.
• Relevant qualifications in IT, data management, or related fields.
• Familiarity with healthcare regulations and compliance standards.
• Ability to train and support staff in the use of ECM systems.