Duty Manager Maidstone

Duty Manager – Maidstone

Key Responsibilities

• Deliver exceptional results for the store to meet/exceed targets using commercial information and appropriate action.
• Ensure Retail Assistants are recruited in line with company policy and legislation.
• Support induction and ongoing development of the sales floor team, increasing performance through leadership and coaching.
• Ensure Retail Assistants provide the highest levels of customer service.
• Ensure product is merchandised according to brand guidelines and promotional activity to maximize sales and operating standards.
• Manage and control high standards of health & safety and security within sales/trading areas.
• Ensure visual merchandising and ticketing standards comply with company guidelines.
• Undertake duty management responsibilities in the absence of the Store Manager.

Skills and Expertise

• Work experience as a duty manager, preferably in a fast-paced retail environment.
• Effective leadership and motivation skills.
• Customer service experience and customer focus.
• Commercial awareness.
• Ability to multitask and work under pressure.
• Ability to plan, prioritize workloads, and delegate.
• Excellent written and verbal communication.
• Competent IT skills.